跨境电商售前客服的物流风险模板

如果由于物流风险，卖家无法向客户所在的进口地发货，售前客户服务人员一定要向客户致歉，并说明如果客户愿意发货至可销售国家或地区，欢迎客户继续光顾。
sample
dear buyer,
thank you for your inquiry.
i am sorry to inform you that our store is not able to provide shipping service to your country/region. however, if you plan to ship your orders to other countries/regions, please let me know.hopefully we can accommodate future orders.
i appreciate your understanding!
sincerely,
(your name)
参考译文：
亲爱的客户：
我很遗憾地通知您，本店铺尚无法向您所在地发送包裹。不过，若您打算将您的订单发往其他地区，请您通知我。希望您以后继续光顾本店。
非常感谢您的理解！
此致
(你的名字)